Chetee.ie is now Divamoda.ie!

Frequently asked questions

FAQ - FREQUENTLY ASKED QUESTIONS FROM OUR CUSTOMERS

In order to ensure the highest possible shopping comfort for our customers, we are constantly updating this section and trying to add new questions with answers.

If you have any questions, do not hesitate to send them to the e-mail address: info@divamoda.sk.

Will I pay any extra tax for my order when ordering to Ireland and another EU countries?

No! You will not pay any extra TAX as we're Europe based company :-)

1. What is the cost of delivery for returning of items?

Please ask at your local post office or in courier company as everyone have a different price range and cost of returning of items is your responsibility.

2. How long does it take to process an order?

All goods ordered within Ireland and another EU countries will be delivered to you within 4-6 working days. You will be informed about the sending in advance / phone, email, text message 

3. Is it possible to modify the order afterwards?

If possible, we will try to meet your needs, contact our sales department quickly and write an e-mail. info@divamoda.sk

4. How can I report a change in my personal data (when changing residence, surname, etc.)?

You can report new data to us by e-mail: info@divamoda.sk

5. Can I return the purchased goods? If so, to which address?

You can return the goods without giving a reason within 14 days from the date of receipt of the shipment together with the invoice. You can do so on condition that you have not used it! If obvious signs of wear are found on the goods (eg soiling with make-up or other contamination, various scents, eg perfume, cigarette smoke, etc.) the goods will be returned to the customer. Cost of returning of items is your responsibility send it to us here:

Divamoda, V Jahodách 1243/10, 148 00 Prague 4, Kunratice, Czech Republic.

Pack the goods in the original packaging.

6. When and how will I receive the money for the returned goods?

The statutory refund period is 14 days from receipt of the package. In the case of payment through the Trust Pay payment gateway, the payment will be returned via the same platform to the same account from which the payment was made.


7. Can I pay for the shipment by bank transfer?

Of course, you can also pay by transfer to our account SK1609000000005126545842 / SLSP /, where you enter the order number as a variable symbol.

8. Is it possible to exchange goods without financial settlement?

Exchange is possible only for Czech Republic and Slovakia. It is not possible for Ireland and EU countries.

9. Can I place an order even if I don't have "Login" and "Password"?

Login and password are not a condition for placing an order in our online store. If you haven't registered with us when ordering, fill in your personal data (name, surname, address, etc.) and your order will be completed without registration.

10. Is it possible to place an order abroad? What is the amount of postage abroad?  


Ireland delivery is 4-5 working days and cost of delivery is €9.99 with tracking number delivered by GLS courier.
We deliver to another EU countries:
Austria, Hungary up to 3kg - postage 6 €, Payment - Bank transfer, Payment by TrustPay card, Instant bank transfer TrustPay.
Germany, Poland up to 3 kg - postage 10 € , Payment - Bank transfer, Payment by TrustPay card, Instant bank transfer TrustPay.
The amount of postage to other EU countries up to 3 kg is 25 €. The order will be shipped only after receiving money on our account.

COD PAYMENT OUTSIDE THE TERRITORY OF THE SR IS NOT POSSIBLE.


11. Why was my order canceled?

Your order will be canceled if you have chosen to pay the bank. transfer or payment by TrustPay card and we did not receive this payment up to 3 working days.


12. What should I do if I have received another item or size that I have ordered?

In the event of such a discrepancy on our part, write us an email no later than: on the day of receiving the package to: info@divamoda.sk, where you will receive more detailed instructions for returning the goods. Postage for the return of goods is paid by the seller.


13. What should I do if my card has expired?

In this case, please make a traditional bank transfer to our account SK1609000000005126545842, as a variable symbol enter the order number, which you will find in the confirmation emails.


14. Will I be informed when you receive a goods which I returned?

Yes, if we have already received the shipment with the returned goods, we will send an email.


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